FAQ FAQ Contact US

1. How Does Italmatch work?

Italmatch.com is an online personals community of individuals who are seeking to meet genuine like-minded Italian singles, pen pals, love, and long-term relationships. The first step is to become a Register for FREE. Which will allow you to post your profile for FREE, upload up to 4 photos for FREE and send a video to be uploaded for FREE. Once you have seen our site and the many other like minded Italian Singles like yourself, you are free to choose a membership plan to best fits your needs.


ALL of your personal contact information, including your email address remains completely confidential, until you to email a match. Only then will the member your e-mail see your e-mail address when they respond. All other personal information is up to you to decide to exchange.

Once you register you will be notified by email from the Italmatch system with your Italmatch ACCOUNT # and PASSWORD to be used to log in.

Once you start to browse the results of your search criteria, you will have full access to viewing all the information that person has posted as well as viewing their photo. Only as a paying Italmatch.com member will you have the ability to contact and view the other members’ larger photo.

Have fun!

2. What are my benefits?

Italmatch.com connects you to a vast number of singles that are looking for a genuine relationship in the lifestyle of your choice. As a Free member, you receive the following benefits:

1. Your own personal profile and post a picture to create the opportunity to meet other members.
2. Access to all member profiles, parties and events
3. The ability to change or update your profile, picture and video as often as you like.
4. Detailed search capabilities to find compatible matches.

3. How may we contact you?

Although Italmatch.com is an online business, we see the need for exceptional customer service from anyone who needs it. Whether the questions is as simple as how to I send a photo to the explanation of Villa Charities and how Italmatch is involved, we invite anyone to use our LiveSupport, e-mai us at Comments@italmatch or call us direct at 416.697.6694 and we will be happy to speak to any member or potential member.

4. How do I join, subscribe, or simply become a FREE member?

Very easy...click on any of the FREE Registraton links we have on our homepage OR Visit http://www.italmatch.com/visitors/Register.htm Once you have joined log in using your new ACCOUNT #, and PASSWORD emailed to you, you will be directed to the members page where you will have the option to “PURCHASE MEMBERSHIP”
or NOT.

5 . How much does an Italmatch.com membership cost?

To become part of the Italmatch.com community the cost is FREE!

At no cost, you may:
- Register and post a profile
- Post you photo
- Post a video
- Browse through the entire Italmatch database
- Use our online chat room
- Change or edit you profile as often as you wish
- VIP status and discounts at any of our events.


Membership Plans Purchasing a membership plan is benefical to your and to the Italian community. For each paid membership, proceeds are donated to Villa Charities. To find out more about Villa Charities, please click on the link "Villa Charities"

Membership Option:
1- Month Trial Membership $19.95USD, $29.95CDN - The first of 1-Month or 10 introductory e-mails.
- Equivalent to less than $9.99 per month and allows you unlimited introductory e-mails

3- Month Executive Membership Plan $29.95 US
- Equivalent to less than $9.99 per month and allows you up to 40 Introductory e-mails

6-Month Executive Membership Plan $59.95USD, $89.95CDN. Unlimited Introductory e-mails for a 6 Month period.
- Equivalent to less than $9.99 per month and allows you unlimited introductory e-mails

Please note:

All membership fees payable in full at beginning of membership term. Italmatch.com accepts PAYPAL, VISA and MASTERCARD as well, your may mail your CHECK or MONEY ORDER to Italmatch Inc. 2528 Bayview Avenue, PO BOX 35523, Toronto, Ontario M2L 2Y4.


6. Why am I having trouble logging on?

Please check you are using your correct, ACCOUNT #, and PASSWORD. For security reasons, all passwords are case sensitive. If you are unsure about your information or forgot your information simply click Forgot Account Information? on the home page and we will email your log in information again. IF you are still having troubles, please call us 416.697.6694

7. How do I post a Photo or Video?

a) Very simple…. you can email photos@italmatch.com with your photos (up to 4 photos per profile) please ensure that that the photos are in JPG, GIF or JPEG format. (PLEASE BE SURE TO PROVIDE YOUR ACCOUNT #) You may e-mail your video to video@italmatch.com please be sure to zip of the file.

b) You can Mail photos to the following address: (PLEASE BE SURE TO WRITE DOWN YOUR ACCOUTN # ON THE BACK OF THE PHOTO)

Italmatch Inc.
2528 Bayview Avenue
P.O. Box # 35523
Toronto, Ontario
M2L 2Y4
Canada


If you would like your photo returned, please include a self-addressed, stamped envelope.

8. Are non-subscribers counted as matches?

Yes, non-subscribers are counted as matches. Italmatch.com believes that finding a high quality match is our most important goal.
Please keep in mind that if these non-members want to communicate with a match they are required to join the service as members as well.

9. How do I initiate communication with an Italmatch member?

To communicate with a match, here's what you do: (YOU MUST BE A PAYING MEMBER TO COMMUNICATE TO A MATCH, please see FAQ #4)

a) Log in using your ACCOUNT# and PASSWORD
b) Click Find a Match on the member page
c) Once you find your match you will have the ability to SEND ME A NOTE – this will take you to an eail format screen to initiate communications. When you e-mail, please mention your account number.


10. How do I close my account?

Simply e-mail findanitalian@italmatch.com with your ACCOUNT# and PASSWORD.

11. How do I change my match preferences like hair color, email address, what you are looking for? Etc.

You can change your preferences at any time by logging into your account and going to the MEMBERS PAGE and click ITALMATCH SERVICES.

 

Copyright 2004 Italmatch Inc.